Refund policy

Last updated: October 19, 2026

Returns within 100 days

Email evo-men.help@proton.me within 100 days of delivery to request a return. Include your order number and proof of purchase. For returns outside the Lady Ka satisfaction guarantee described below, products must be unused, in their original condition and packaging, with any tags intact. Please wait for approval before sending anything back. We will provide a return label and the correct return address.

Lady Ka 100-Day Money-Back Guarantee

Try your Lady Ka soap for 100 days from delivery, including opened or fully used bars. If you are not satisfied, email support@tryladyka.com within 100 days with your order number to request a full refund of your purchase price. No return shipping is required. Keep your soap and any included gifts.

Damaged or incorrect products

Report damage, defects or breakage within 72 hours of delivery, with clear photographs. For an eligible damaged product, choose either a free replacement or a refund. Packaging damage alone, normal wear and misuse are not covered by this voluntary policy.

Address and delivery issues

Report address errors within 24 hours of ordering. Changes may be impossible once dispatched. For delays or missing parcels, contact us so we can help investigate with the carrier. See our Shipping Policy for details.

Refunds and your rights

We will email you when your return has been assessed. Approved refunds go to the original payment method. Your payment provider may need additional time to post the credit. Do not send returns to our business correspondence address without our instructions.

These voluntary terms do not limit any mandatory consumer rights, remedies for faulty or misdescribed goods, or applicable cancellation rights. A late damage report does not remove rights provided by law. Where a mandatory rule gives you greater protection, that rule applies.

Contact

EVO is operated by D ANDRETI LABS LLC.
2900 W Anderson Ln, Austin, TX 78757, United States
Email: evo-men.help@proton.me